Software Support Representative

We are currently seeking a Software Support Representative to provide quality and efficient software support, training and troubleshooting to customers utilizing Caliber Software.


  • - Acts as initial contact for all external customer support requests via telephone, email or chat.
  • - Responds to user support requests within 24 hours and determines nature and extent of support needed.
  • - Investigates support matters when necessary to ensure appropriate resolution.
  • - Communicates escalated support matters to Software Support Team Lead or Manager.
  • - Trains users in startup, basic and advanced use of software based on the user’s level of proficiency; identifies tools for user’s self-help.
  • - Conducts testing of software functions (i.e., reporting, setup) when scheduled, obtaining support from Development or Support team as needed.
  • - Demonstrates positive speaking and writing tones, listening skills, and thorough resolution communication to the user.
  • - Ensures documentation of support tickets (notes and actions) are clear, concise and thorough per documentation protocol.
  • - Maintains up to date expertise in the operation of Caliber products.
  • - Fosters a positive and supportive work environment in line with Caliber Software’s culture and core values.


  • - Experience in a customer service, support or call center environment.
  • - Direct experience or knowledge of community association management (HOA) operations a plus.
  • - Basic accounting knowledge a plus.
  • - Exceptional written and verbal communication skills.
  • - Strong interpersonal and technical skills.


  • Health, dental and vision coverage
  • Short-term disability
  • 401(k) Plan
  • 10 days of Paid Time Off (PTO)
  • Paid company holidays

Caliber Software is an equal opportunity employer dedicated to a culture of diversity and inclusion. During all phases of the selection process, a reasonable accommodation may be requested by contacting Human Resources at (480) 699-3621.